Job type: Contract

Role:  CONTRACT Technical Support Consultant (2nd/3rd Line)

Salary:  £300 – £420 daily rate (inside IR35)

Location:  Nottingham – Hybrid – 1 day a week in the office

Have you been an IT manager for a small company where you’ve covered 1st/2nd/3rd Line all in one day?  Do you have a wealth of experience? Are you at a stage in your career where you need a change? Have you previously advised internal stakeholders of the best-suited strategy of the department, where resources should be used and identifying potential areas that need to be documented and secure from an IT perspective? If so, keep reading because I’ve got a cracking contract role on, just for you!

This technical support consultant role will be spinning several plates, the first plate is the technical support to internal users and the second is to be an expert in Office 365, policies, and user groups.

You will be working directly with the internal security & compliance manager, where this contract will entail the following and much more –

• Experience working within an SME setting
• Strong practical troubleshooting upgrading skills – you’ll need to have demonstrable experience in dealing with varying types of hardware (PCs, laptops, phones and tablets).
• System maintenance and upgrades – implement preventative maintenance tasks and recommend appropriate upgrade plans are in place so that services remain current. Example – Implementing USB lockdowns across all machines except for a specific group or Implementing and troubleshooting email spoofing.
• Demonstrable experience with Azure Cloud Services and Office365 at the admin level – you’d need to be strong, particularly around viewing and recommending changes in areas that require improvement, the impact that those changes would have, and levels of IT support would be required to maintain those services going forward.
• Expert in Office365 policies and user groups. Examples would include upgrading the password policy to be in line with company policy. Implementing 2FA across the business and blocking any unfamiliar IP addresses.
• Excellent communication skills including verbal and written, with the ability to effectively communicate complex IT concepts to non-technical staff.

Think you’ve got what it takes?  Hit apply or give us a shout for more info. ✊

Role:  IT Support Technician

Type of role:  6-month contract with potential to extend (5 days a week/Inside IR35)

Location:  5 days a week in Nottingham (can drop down to 1 once you’ve built trust)

Salary:  £100 to £125 a day

Sector – Public sector

Must haves – IT literacy (comfortable with Microsoft products), Active Directory experience, ability and willingness to drive, good with solving basic hardware/network diagnostics.

Important! – For this role, the successful candidate will be put through NPPV3 level security vetting (level below military level) which is quite invasive so this role wouldn’t be right for someone with a criminal record or someone who may be seen as a security risk.

Are you a contractor or a permie looking for your next opportunity in IT support?

Do you want to work somewhere where there is a longstanding team, stability and a close-knit culture, instead of feeling like you’re working in a call centre with different colleagues coming and going every day like you get with a lot of tech support roles?

Maybe you are good at tinkering around with PCs in your spare time and are currently working in an entry-level IT role where you use Active Directory Day to day to set up user permissions and you are used to fixing a dodgy router from time to time and solving problems over the phone for end users.

They aren’t just looking for someone to answer a phone, they will also be sending you on missions to other offices to do hands-on, deskside support in and around Nottingham (you must be able to drive).

Perhaps you are at a point in your early career where you are thinking “I know I don’t have much experience, but there MUST be something better out there!”

If this is you, please smash the apply button! 😊

Role:  Software Implementation and Training Officer

Type of role:  6-month contract (5 days a week/Inside IR35)

Location:  5 days a week in Nottingham, with some local travel

Salary:   £100 to £125 a day

Sector – Public

Must haves – Experience in a role where you have been involved in software training and technical support. Proficiency in Microsoft Windows and Office 365 Suite will be expected.

Important! – For this role, the successful candidate will be put through NPPV3 level security vetting (the level below military level) which is quite invasive so this role wouldn’t be right for someone with a criminal record.

You’re used to working in a role where you provide desk-side and classroom-based software training to non-technical users.  You’re great at getting people comfortable using new software, doing demos and answering any tricky questions they may have.

The point is, whether it’s classroom-based training, workshops, one-to-one tuition and/or e-learning, you’ve got a good track record, whether that’s as a trainer or working within technical support.

We’re after someone who is proactive and takes pride in their work – and, needless to say, you must be great with people!

This organization are a brilliant place to work, with a real close-knit culture – they’re not corporate, and you won’t be working all hours of the day, but you do need to be in their central Nottingham office 5 days a week with some local travel, so a driving license is essential.