Service Delivery Manager

full time

Headline: Customer satisfaction? Building satisfaction? Is this what you need? If so, this could be the role for you!!

Location: Nottingham

Package: negotiable


The perfect relationship does exist! Working in unity to bring satisfaction to both customer and your team, you’re established in your field but you just can’t seem to get any satisfaction and you find yourself singing:

I can't get no satisfaction, I can't get no satisfaction
'Cause I try and I try and I try and I try
I can't get no, I can't get no satisfaction

So, why should you come here?

Striving to be a market leader in the field, this[J1]  gives you the opportunity to help mould and develop your position and set a precedence for others moving forwards. As well as mentoring junior members of staff. IMPACT is what you will be looking to make in your new position.  

Dream about achieving ISO excellence/fame? These will be part of your daily life as well as well as continuously seeking to identify and improve opportunities ensuring that you are delivering against customer expectations.

Security. Does this get your heart beating a little faster? How about Cyber Security? If you have exposure to this field that will be fab! No exposure, but want to get to know more about this, great you are the sort of person I want!!! You will gain an insight into their security products as well as IT networking.

It’s a close-knit team who love getting stuck in and supporting each other, so this probably isn’t the right position for someone who’s looking for a hands-off role.

At a glance it would be nice if you had any of the following:

  • IT Service Report Generation and statistical analysis experience
  • Worked within an MSP
  • Working with ITIL guidelines

“What’s the catch?” I hear you ask. Fine, I knew you were too smart to hide something from.

If collaboration isn’t your middle name, then this probably isn’t the role for you, you will be thrown into a variety of situations, one minute you may be praised then next you may be having to diffuse a situation…you need to have the maturity and the experience to know that working together to move the role forwards is usually the best way to get the job done!

Want to know a bit more? Pop your CV over and I can tell you all about what’s on offer!


Like the look of this? Get in touch!

Why not register for our Jobs-by-Email service?

Click to Register

Contact us

Need some help from the Rebels?
Get in touch (we’re a friendly bunch)

Get in Touch