Software Support Analyst

full time

Headline: A Software Support Analyst role in a growing SaaS business; perfect for those with an interest in tech wanting to kick start their career. 
LocationNottingham City Centre
Package£18k + £1000 personal development budget pa
Ideal Candidate: Have some customer service experience and wanting to break into the the world of Tech? Or maybe wanting to kick-start your career in tech but unsure where to start after graduating… this is probably the role for you!

Coming from a degree completely unrelated but still interested in the world of tech and have some customer facing experience? Apply! My client cares more about you as a person as opposed to your educational background…

I am working with an award-winning SaaS business looking for a dedicated Support Technician to join their growing team.

The culture is cool, laid back and chilled. You can see that everyone is there because they actually want to be... it’s more than just a job to them. It’s a fun environment and to fit into this business culture you’ll need to be up for having fun too! You’ll be looked after with regular trips and incentives, such as New York and Munich. Not to mention the yearly £1000 budget for you to spend on personal development and the strong opportunities to grow and progress internally!

I am after a Junior candidate with exceptional communication skills and an interest in tech to join their team. The business develops and provides software for customers across the globe and in this role, you will be responsible for providing 1st Line Support, coordinating with the relevant departments to handle complex issues and reporting back on issues so the development team can keep improving their product. Great written and verbal communication is key, along with rapport-building and customer relationship management skills.

To be successful for this role, you need to have customer facing experience, be able to understand web-based applications and have a real interest for technology.

The pay is £18,000 + £1,000 yearly budget on your own personal development.

If you feel you tick these boxes let’s have a conversation! I can guarantee a response to each and every applicant. You can reach me on 0115 718 0300 or 07986778460.

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