Senior Technical Consultant

permanent
full time
Nottinghamshire
£46,000.00
£57,000.00
25-04-2019
32980

Summary:

Headline: Experience working with customers and delivering projects in an agile methodology? Have an understanding on how to manage projects for their customers? Looking to join a growing organisation? Sound like your cup of tea, if so read on!!

Location: Based Nottingham city centre

Salary: up to 57k, excellent benefits

Ideal Candidate: You will ideally have experience working within the retail sector however this is not essential. You will have experience working within a strong customer focused role as well as having 5 years experience of delivery of software solutions, preferably in an FMCG. Client facing experience is ideal. You will manage the risks associated with subscription-based businesses and supporting the business to help to secure and grow the clients you are in charge of. You will be able to work under pressure and have an eye for detail.

 

My client is a modern organisation who are looking to grow and expand their team. Customer focus is the key.

 

What I am looking for:

  • Supporting the full project life cycle - including project management, client relations, successful solution delivery, project documentation and training.

 

  • Translating customers’ needs - identify must have, should have, could have and would have, ask the why questions and solve the right problems.

 

  • Manage client expectations - Ensure that the scope remains within the agreed scope and work with the assigned Director to resolve and be comfortable discussing commercials with senior executives.

 

  • Developing key strategic relationships through your track record of delivering solutions and become the go to person within that client 

 

  • Manage resource and project plans - Assist the Operations Director, identify relevant resources to implement project and manage internal resources to ensure timeliness and quality.

 

  • Control the project & deliver success worth sharing - and communicate project status, progress and budget to senior stakeholders within the customer and internally to  Directors.

 

  • Feedback on product enhancements - Work with the Product Director & Product Owner across multiple lines of business to ensure your clients are represented.

 

  • Working with technical teams - Ensure the technical solution is built as per design and meets the        requirements of the business.

 

  • Be a team player – Collaborate across the business on items such as resourcing and forecasting and working with finance for approving time, invoicing and forecasting 

 

 

You will have:

  • Have solid experience in managing large scale customer projects, preferably in a SaaS environment
  • Have a real passion for technology
  • Be able to successfully juggle lots of different projects at once
  • Have an understanding of web-based applications
  • Have a solid knowledge of Excel and other MS Office applications
  • Be a great problem-solver, and find inventive ways of solving the challenges
  • Be an excellent communicator in person, over the phone and in writing.
  • Demonstrate gravitas and clarity of thought with the ability to challenge without being unnecessarily adversarial.

 

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