Service Desk Analyst

full time


Headline: A Service Desk Analyst providing support for customers through answering tickets and raising problems to development teams where necessary.
Location: Nottingham
Package: £19k - £25k + Private Healthcare
Ideal Candidate: You will have commercial experience using SQL and troubleshooting software/application issues on a 1st/2nd line level. Basic querying and pulling tables together to find answers to problems will be something you have done in the past.

Overview of the role!

I am on the lookout for a service desk/ application/ support analyst who can bring database/programming skills to the heart of the infrastructure and support operation. Using basic querying methods, you will be answering problems and updating records where necessary to resolve client’s requests.

This position would suit someone who has their eye on progressing into a development role. This company have a proven track record of promoting individuals into different (mutually agreed) teams. If you have a strong passion for programming languages, feel excited when applying for this role as your enthusiasm may lead you into a position where you will be using the latest Cloud technologies and picking up on some of the latest skills!


  • Experience and confidence using SQL. (upper end of the bracket will be for those with 2nd line experience)
  • This position is also open to recent graduates with a year’s industry experience who have a strong passion for development and have strong communication skills.
  • Any experience in supporting customer queries through application support will be highly advantageous.
  • Above all…I am looking for a strong communicator with a great attitude!


If you feel you’d be a good match for the role, please apply now. If you would like to find out more, please feel free to call me on 0115 784 1333 - Jamal.

Service Desk Analyst

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