Service Delivery Manager

full time

Service Delivery Manager | Nottingham | Up to £60K


Headline: We are looking for a self-motivated, intelligent service delivery manager with previous experience within an IT company to come in and work on improving services for customers while evaluating risks and issues with potential new customers.
Location: Nottingham
Salary: Up to £60K
Ideal Candidate: The ideal candidate would be hard-working, self-motivated and be comfortable and adept at conversing with customers on a regular basis.

The Company:

This role is with a growing company who are-fast paced and very hands-on in their approach to work. As they are still growing, they feel that it is important for every member of their team to be willing to put in the effort and work to the best of their ability.

They value honesty and integrity above all other character traits and feel that these are a necessary and strong foundation for them to build their company on. They believe that these should be important values to you and should be an integral part of the way that you live your life.

They would need someone who believes in continuous improvement/development and will therefore be willing to identify places for improvement and learn from mistakes that you and others make within the company.

The Role:

We are looking for someone to come in and act as the primary contact/escalation point for customers and work with them to continuously improve their experience and level of service with the company. In the aim of achieving this, you would work closely with the Service Transition team to ensure that the customer receives a smooth transition and is satisfied with the process.

In order to help achieve this, you would need to have excellent customer-facing skills and be able to converse easily and readily with customers. You will also need to be able to organise multiple tasks and manage them efficiently meaning that all customers receive a high standard of service.

You must have:

  • Experience within a process orientated environment.
  • Experience of Service Management within a Managed Service Provider (MSP)
  • environment.
  • Experience working in a mature ITSM environment utilising ITIL guidelines.
  • Experience of IT Service Report generation and statistical analysis.
  • Willingness to learn the basics of IT Networking and Cyber Security products & practices.

For this role, they are offering salary of up to £60,000 along with 23 days holiday which rises to 30 days in line with years of service, professional training/ certifications, bonus for on-call work, team social events and a meritocratic culture that rewards initiative and hard work.

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