Application Support Specialist

full time
South Nottingham


Headline:  Application Support Specialist role in a small team, in a beautiful office; you’ll provide system support to the company’s clients across all products, ranging from defect identification and resolution, configuration changes and general queries;
Location: South Nottingham;
Package: up to £25k + 25 days holiday plus bank holidays and an extra day off for your birthday, pension scheme, free parking, and more!
Ideal candidate: positive and helpful, with excellent communication and great analytical skills, strong understanding of SQL databases and queries, and a couple of years’ experience working in a similar role.

Working exclusively with a company in South Nottingham, I am looking for an enthusiastic Application Support Specialist to join their small help desk team!

The working environment there is excellent, both in terms of layout and also modernity; it’s an open plan office with a funky theme, bright colours, plants, etc. it’s a really nice space to be in! They have some social events between colleagues, such as movie nights, birthday celebrations, occasional pub visits, and some of the techies frequent local tech meetups as well! At lunch times, you can go for a walk or picnic in the park around the corner, visit the tuck shop, play on their pool table or games console!

Being part of a small team with a pleasant and positive culture, you will provide application support via phone, email and a ticketing system. You will monitor, log and own all types of incoming support requests, providing first time fixes when possible, and identifying where issues need to be raised through to the development team for resolution, whilst maintaining a high level of client communication and improving the overall support experience.

You will ideally have some previous commercial experience in a 2nd Line Support / Application support role, a good understanding of general internet technologies, database structures and the principles of information and knowledge management. You will also have great analytical skills and user testing techniques, strong understanding of SQL databases and queries, and will, ideally, be ITIL qualified.

You will need excellent communication skills (verbal and written), combined with a very outgoing and sociable personality, too, as it’s a collaborative environment that you’ll be working in. Your personality is just as important to this role as your technical skills! There is plenty of room for progression here - both within the Support function, and even Development and beyond!

The salary on offer for the role is up to £25k, depending on your level and suitability, plus the following benefits:

· 25 days holiday plus bank holidays and an extra day off for your birthday
· Free parking on-site
· Lifestyles scheme that offers numerous benefits either by Salary Sacrifice or Net Pay Deduction, including:
– Pension Scheme where they will match your personal contribution between 3 – 5 %
– Childcare vouchers
– Annual Travel Insurance
– Bupa Private Medical Insurance
– Cycle to work scheme
– Buy up to 10 additional holiday days or Sell up to 5
– Access to two online discount portals
– 3x Salary life cover as standard (option to increase up to 6x)
– Subsidized Gym membership
– Healthshield Cash Plan (level 1 as standard, option to add partner and increase up to level 4)
– Dental Insurance
– Bupa Health Screening

The role is based in South Nottingham.

If you feel you’d be a good match for this role, please apply now! Alternatively, feel free to get in touch to find out more :)

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