Job category: IT/Software Support

Role: Junior Support Helpdesk Agent

Location: Canary Wharf, Office based

Salary: £25-32K

Are you seeking your next role and looking for the opportunity to get involved in a variety of tasks? If so, read on.

You will be working for a small business which allows you to learn more and get involved in all aspects, as they grow the chance to be at the forefront of this is down to your hard work.

You will have excellent communication skills and have a passion for solving problems and providing excellent customer service. Patience is the key as you will be dealing with a wide variety of people and will need to ensure that you get a deep understanding of their problems.

Experience working within a SAAS-based environment is hugely beneficial. You will have a proactive attitude and a desire to learn new skills as well as improve processes within the business. Your ideas will be listened to and you will be working in a close-knit team.

As I mentioned, variety is a key part of the role. You will be the voice of the company offering first-line support and have the ability to work on tickets simultaneously. Being able to assess the priority of the tickets is key, and ensuring that you provide regular updates to the customers.

You will be able to put your analytical skills to the test and look for any trends and patterns within the tickets. You will also have the opportunity to get involved in writing how-to articles to assist with any trends.

This role will not suit a shrinking violet as on occasions you will be involved in providing demos to customers. Please note this is not a sales role. It is just another feather to your wings. You will be able to talk through the product and help onboard customers onto the platform.

For more information, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Role: IT Field Engineer

Location: East Midlands with 2 days a week in the office/ travel across the UK

Salary: Negotiable based on experience and location

Does working with various clients excite you, with each week being different? If it does, I think you should read on, this might just be the role you’ve been looking for!

You will be involved in different types of work ranging from installations and migrations to troubleshooting complex situations. This isn’t a role for a shrinking violet as you will be engaging with various people across the business and will be able to communicate at all levels.

You will have your head in the clouds, ideally the Azure cloud, however, if you have worked with AWS and have dabbled with Azure then that’s not an issue.

Deploying and managing services in the cloud is advantageous, as well as working with VMware, vSphere, or Microsoft Hyper-V.

The key skill set needed for this role is the ability to manage and configure Microsoft applications, undertake system migrations and upgrades, and you’re able to manage cloud services.

They are a great team and offer a positive working environment. They offer full support and training for this role, so you won’t be hung out to dry.

If you want more information on this role, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Role: Junior Front End Developer 

(React & JavaScript)

Location: Nottingham, hybrid 1 / 2 days in the office. 

Salary: £27k to £35k + 10% bonus

The first couple of years of your development career are the foundation of what makes you who you are. You must rub shoulders with senior / lead engineers, inevitability absorbing all their knowledge and experience that will make you into a formidable front-end guru!

I have just the role that will cement the foundations of your career with what just so happens to be one of my all-time favourite companies to recruit for; a cracking company to work for who really value their staff.

I’m looking for a junior front-end developer to join a wonderful small-medium-sized company in the North of Nottingham. I would also consider fresh graduates who have completed 12 months of industrial placement during their degree providing it was in a dedicated front-end role.

What will this role entail?

You will be part of an agile team working across different sub-departments to ensure high-quality user interfaces, determining the structure and design of web pages whilst striking a balance between functional and aesthetic design. This also includes taking part in the creation of intuitive, customer-focused web applications for a wide range of users.

They have 3 product development teams, using different tech, ranging from C# MVC, SQL Server and Angular to .Net Core and microservices, Azure, React and JavaScript; this role will work across all 3 departments. This role is perfect for someone who has the following ticked off –

React, JavaScript, HTML, and CSS experience.

At least 1 year of commercial development experience (can be part of your degree course).

Any experience in REST APIs, Azure DevOps, Test-driven development, and Agile software development would work in your favour.

Work/life balance is something they are passionate about, so they maintain a 35-hour working week, with core hours, and working from-home options to help with this. They also offer things like training budget, including Pluralsight subscriptions for engineers, and the option to upskill in different areas of business.

I could go on about them, but if you’ve read this far, nodding along and with a smile on your face, then you should apply now so we can have a more in-depth chat about your new role!

Role:  1st line Service Desk Analyst x4

Location:  Mansfield

Salary:  Up to 24k

Does tech float your boat? Are you interested in how things work? Do you like meddling with PCs? Looking for your first step into IT? If so, please read on…

If you are looking for a company which will fully support you in your first role and will actively encourage you to move up the ranks, then this is the role for you. In an ideal world, you will have had exposure to working in a first-line role. However, it’s not a biggie, if you have worked in a customer service role and have an interest in IT or want to learn, then that is perfectly fine.

You will be happy working in a fast-paced environment and communication skills are a must. Picking up the phone and building relationships is a main part of the role. If the idea of talking to someone on the phone repulses you, then this isn’t the role for you.

You will be able to work on your own or within a team and will need to be able to learn how to prioritise.

During the probation period, you will be working core hours, after this, there is a rota with regard to the shift patterns that you work.

If this sounds like a role that you would be interested in, please get in touch.

Role: Senior SAP Functional Consultants x2 (Supply chain focus)

Salary: Up to £70k per annum

Location: Hybrid 2/3 day a week in Nottingham

Sector – Retail/Supply chain

Benefits – Healthcare, lifestyle benefits package, wellbeing initiatives and a pretty cool office they recently moved into (if I’m allowed to include that) to name but a few.

Looking at the current economic situation in the UK, it’s best to focus our attention on the companies that are setting the pace, continuing to expand and leaving the competitors in the dust. Why? Because it is 100 times better to scale your career in a recession-proof company that will continue to flourish against all odds than look over your shoulder to protect a below-market average salary every time the board decided to “streamline”.

I’m looking for two highly talented SAP consultants for an expanding industry name in the retail sector. Anyone with SAP experience specialized in procurement, inventory, logistics or distribution is fair game. These roles are perfect for subject matter experts in the SAP space that are sick of red tape and being underpaid and want to drive change, improvement and deliver end-to-end solutions in the supply chain department.

You will be an integral part of the business, bridging the communications gap between the IT teams and business managers leading the way on business process improvements. Gathering requirements and designing new solutions will be your bread and butter.

You’ll require a background in SAP ECC, with particular relevant experience in supply chain modules such as MM, WM, IM, SD and/or LE.

If you’re looking at the above and nodding your head, hit apply and let’s speak soon!

Role: IT Service Delivery Manager          

Location: Chorley – 5 days a week in the office

Salary: up to 47k

Are you well-versed in IT Delivery? Are you able to manage a team and stakeholders without handholding? If so, read on as this may be the role for you!

Do you enjoy managing and mentoring staff, as well as having the capability to grow a team as the business requires? Yes, great, as you will be managing a small team of 2 and can lead from the front and pitch in to help staff resolve calls as required.

Communication skills are a must as in all honesty the length of time taken to resolve tickets due to growth is an issue. So, relationship building and providing realistic SLAs to the wider business is a must. This isn’t a slow-paced organisation, and you will thrive in a fast-paced environment and have experience working with numerous projects as required.

Experience with ensuring a company is ITIL compliant is a huge advantage, as they are looking to ensure that business is more compliant, and you will be at the forefront of ensuring that this happens. You will be able to develop and review KPIs in alignment with ITIL processes.

MS Office 365 will be your go too and if your head is in the Azure cloud then this is a bigger bonus.

However, if you have experience with other cloud providers, this isn’t a deal breaker. Intune, SharePoint and OneDrive will be your go-to tools. You won’t look at a ticket as a short-term fix, you will be looking at the bigger problem to see if this issue has a long-term fix.

If this sounds like the role for you, please get in touch. ✊

Role:  IT Support Analyst 

Location:  Office based 3-4 days a week, near Warwickshire/Leamington Spa 

Salary:  £25k – £29k + 10% bonus, 25 days holiday, generous pension, and more

Working hours: 37.5 hours, Mon-Fri 8 am-4.30 pm.

Since a young age, you’ve always found yourself drawn to technology.  Whether it was building your PC, overengineering your home network (because you can) or even solving other people’s IT problems, often for free.

All because you love technology.

But, unlike some of your peers you know that, deep down, you are a people person at heart.

You’re probably working for an MSP on a mind-numbing service desk or in a break/fix role, doing stuff you think is child’s play.

Or if not an MSP, then maybe another structured service desk environment, but you love the idea of going somewhere with real career progression, and a chance to actually work *inside* a company, one that is part of one of the UK’s fastest-growing groups.

You’ll enjoy working here because:

• The internal culture is legendary – they all look out for each other.
• Your manager will push you to grow and develop your knowledge and career.
• They are undertaking major IT work, which means for a bright thing such as yourself there will be plenty of opportunities to learn and gain exposure.
• Everyone will love you – they are crying out for a superstar tech support to come along and make everyone’s life easier – this is absolutely not a role where you are just another number.
• The benefits are excellent, including a 10% bonus.
• This company employ about 400 people and has a small in-house team of IT specialists.  You will work with the IT manager to support the company’s IT needs remotely and in person.

It’s a 1st/2nd line role, so whilst you won’t be expected to deal with high-level issues (they have an outsourced partner to assist with trickier issues), you will be working very independently.

If you prefer to work in a team of IT professionals all sitting together in the same office this role won’t be for you.

You’ll be office-based four days a week in Warwickshire, but your manager will probably only be in once a week – the rest of the week you will be working under your own steam and doing on-site work with users.

You will be responsible for supporting and setting up all laptops, PCs and peripheral devices.  You’ll be supporting Azure/Active Directory, undertaking network support (WAN/LAN/Switches/Routers etc.) and doing some basic server support on-premises and in the cloud (Azure).  You’ll ideally have 2 years of experience in a commercial IT support role, with a strong, broad Microsoft background.

You will need to be able to drive to commute to their office 3-4 days a week.

On offer is a basic salary between £25k – £29k + 10% bonus, 25 days holiday, generous pension, discounted gym membership, health/life insurance and more.

Please apply for a guaranteed personal reply.

Role: Network Support Engineer

Location:  Coventry – Hybrid

Salary: Up to £50,000

The client that I’m working is not your average tech company. They are a crew of digital pioneers.  People who are true experts in their field – ‘average’ doesn’t happen on their watch.

As a Network Support Engineer, you’ll be one of their heroes behind the scenes, ensuring their network thrives and thrives. Here’s what you’ll be diving into:

• Network Ninja: Your networking expertise is second to none, with hands-on experience in a variety of real-world networks, especially with Cisco routers and switches.
• Internet Maestro: You’re not just a network pro; you’re a wizard in internet infrastructure tech. DNS, DHCP, IPAM (bonus points if you know DDI appliances) and web caching (especially with Squid) are your domain. Or, if you’re an HTTP aficionado, we want to hear from you!
• Linux Lover: They’re big fans of Linux and would prefer you are too! Fluency with Linux is a big plus.
• Command-Line Magician: Command-line tools are your trusty sidekicks, helping you tackle daily tasks, manage files and machines, and troubleshoot with ease.

What’s in It for You:

A competitive salary of up to £50,000.

A vibrant and innovative work environment where your tech brilliance will be allowed to shine.

To apply, send your CV (and a brief cover note ideally) to Yas @ Rebel Recruiters for a guaranteed personal response.

Role:  ServiceNow Administrator

Salary:  £35k to £44k per annum dependent on experience

Location:  Once a month in Leicester (or more if you don’t like working from home)

Sector – Luxury automotive (vroom vroom)

Benefits – Remote working, additional holiday, industry-leading maternity, paternity and adoption pay, enhanced long service awards, discounted car schemes, high street discounts etc.

Hello and welcome to ServiceNow fangirls! I’m working with a company currently looking for a ServiceNow administrator or specialist that has been working hands-on in a professional role for at least a year utilizing Service Now. If you are looking to up your game and finally get the recognition you deserve in this space, read on…

So, what can you expect in this role day to day?

A day in the life would be sorting through queries/tickets coming in from the service desk and knowing how to process, resolve and escalate each issue dependent on priority. Ideally, they are looking for someone who can read and write basic JavaScript and you’ll get a chocolate chip cookie if you can also use PowerShell but no worries if not. There have been a lot of integration projects recently so any exposure to Active Directory would be very helpful in this position.

What can you expect in the long term?

The reason I said earlier that they are looking for ServiceNow fans is because this role would be great for someone who longer term sees themselves becoming a ServiceNow developer. Exciting!

Role:  1st Line Support (SQL based)

Location: 3 days a week in Nottingham HQ

Salary:  Up to £25k per annum

YOU NEED TO HAVE BEEN IN THE UK FOR THE LAST 3 YEARS

Listen up my wonderful junior support people! It’s a proper bummer trying to find solid support roles in the current job market, no? Companies want you to be able to work with Microsoft, Apple, Android, blah blah blah!  Juggling with one hand while typing with the other. Well, this company says “No more of that nonsense!”

Sector – SaaS for the public sector/police and intelligence agencies (mYstEriOus)

Angle – Listen, they just need someone who has an interest in tech and developing your skills further. You will have full variety in your day-to-day role and must not be afraid to pick up the phone and speak to customers!

Benefits – They have a bonus which is 50% based on performance and the other 50% is the same for everyone to make it fair.

You’ll be working in a team of 4 solving support tickets as they come in so someone who has supported software applications is ideal. The support manager has automated all the macros work so your days of copying and pasting macros are well and truly over. He has said that he likes the team to have fun, get the work done and come up with ways to make support more efficient for clients.

If this sounds interesting, hit apply and I look forward to speaking to you soon! 😊