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Job category: IT/Software Support

Software QA

Written by Rebel Recruiters on .

Role: Software QA

Location: Nottingham

Working Model:  Hybrid – 3 days/week

Salary: Up to £45k

Are you looking for a company that cares about the environment and wants to make a difference to the world? Are you looking to make a difference? If so, this could be the role for you so please read on.

If you have experience as a manual tester and are looking to gain experience within automation testing, this is the perfect role, as you will be developed and assisted down this path. Looked at automation in your own time, then this is an added bonus.

You will be part of the testing team as well as being embedded into a squad where you will be able to see the impact of your work on the product. You will be an excellent communicator as you will be dealing with a variety of people across the business.

You will have the opportunity to drive the test automation framework to reduce the need for manual testing.  However, you will be happy to continue with manual testing in order to catch issues before they arise.

What am I looking for:

  • Minimum of 3 years’ experience within testing
  • Worked on cloud hosted systems, particularly with REST API’s
  • Understanding of AWS is a bonus
  • Any experience with Playwright or Appium is a bonus
  • Ability to write SQL queries

If this sounds the role for you, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2763676

IT Systems Infrastructure Manager

Written by Rebel Recruiters on .

Role: IT Systems / Infrastructure Manager

Salary: Up to £60k

Location: Nottingham – Office based

We are looking for an experienced IT Systems / Infrastructure Manager to join a vibrant IT Team in Nottingham. As the IT Systems / Infrastructure Manager you will be the most senior IT person in the entire company and we are looking to you to bring a brand new way of working to the business.

We are looking for someone who can bring new ideas to light for the company. If you are afraid of getting your hands dirty this isn’t the role for you! We need can-do attitudes and a person looking to create a great new culture across a multimillion pounds business.

This role includes maintaining, developing, optimising, audit and safeguard the IT Network and Infrastructure plus line management of the IT team.

Key Responsibilities:

  • Oversee the planning, installation, and management of IT infrastructure, including servers, networks, storage, and cloud services.
  • Ensure the reliability, security, and scalability of the company’s IT infrastructure to meet operational needs.
  • Lead and manage a team of IT specialists responsible for system administration, network management, and infrastructure support.
  • Develop and enforce IT policies, procedures, and standards related to C-Level.
  • Monitor and maintain system performance, ensuring maximum uptime and availability.
  • Plan and execute IT infrastructure projects, ensuring they are delivered on time and within budget.
  • Implement and manage disaster recovery plans, ensuring business continuity in case of a system failure or cyberattack.
  • Manage relationships with third-party vendors, negotiating contracts and ensuring service levels are met.
  • Evaluate and recommend new technologies to improve IT infrastructure and align with business goals.
  • Ensure compliance with security policies, industry regulations, and data protection standards.

What you’ll need – skills and experience:

  • Management Skills/Experience
  • Windows Server
  • Active Directory – Group Policy
  • Office 365 / EntraID
  • Virtualisation – VMWare / Hyper V
  • Networking – firewall/security/VLAN, WAN, Wi-Fi
  • Disaster Recovery

If you would like to hear more about the role and the company, please feel free to email or call me to discuss.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2571777

IT Security Co-Ordinator

Written by Rebel Recruiters on .

Role:  IT Security Co-Ordinator

Nottingham – Hybrid (flexible up to 2 days a week)

Salary:  Up to £50K

Want to work with an award-winning, renewable tech business?  Do you possess experience of working with an external IT partner to develop and implement IT and security processes at a growing business?

Say no more, I’ve got you.

We’re currently working with an analytics and insights company that provide services to clients across 30 different countries. With 7 global office and 10 patents, the company are globally renown as a leader within their niche of sustainable technology.

They’re looking for an IT-Coordinator to join their Nottingham office and join their cyber security team. The role is stand alone, so they want someone who’s been in the game for a few years, and are used to managing and organise their own workload.

You’ll be reporting into the Head of Cyber Security, implementing security measures that protect the corporate network, as well as contributing to wider business objectives. As well as identifying and terminating security threats, you’ll also:

  • Act as the primary point of contact for the company’s external MSP.
  • Coordinate IT purchasing.
  • Assist and plan IT initiatives and advise strategic recommendations to members of management.
  • Develop and train employees in security and awareness.

The right candidate would ideally have come from a similar role in an SME business, preferably one with a global outreach and demographic. It’s a no-brainer, but you should clearly understand IT management systems and processes for this role. Aside from this, if you’ve got some experience using Linux, this would be a bonus.

The role is paying up to around £50K for the right candidate, with additional benefits as part of your package.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2632484

CONTRACT 1st/2nd Line Service Desk Analyst

Written by Zelda Perry on .

Role:  CONTRACT 1st/2nd Line Service Desk Analyst

Location:  West Midlands (First 5 days – Remote thereafter)

Rate:  £170 – £250 (Inside IR35) 

We urgently require 2 technically capable service desk analysts to join on a 3-month contract.

The role would involve dealing with a backlog of tickets ranging from simple fixes to fairly technical issues relating to Office365, Networking, Security and bespoke software applications.

You will need strong troubleshooting skills, including a detailed investigation into 2nd line issues.

You must be someone with a passion for technology that allows you to find fixes for problems that your peers often pass on, as the hiring manager will ask some challenging technical questions relating to Office 365 and networking best practices that you must pass.

Unfortunately, you will not be considered if your experience mainly involves 1st line support and low-level troubleshooting.

Your background and experience will include:

  • Office 365 (specifically advanced MS Outlook and MS Teams knowledge)
  • Networking
  • Azure Active Directory

Any experience with Salesforce would be highly beneficial, though not essential.

On offer is a rate of between £170 – £250 per day (inside IR35) depending on experience and expertise.

The role will be remote based, with travel for the first 5 days into the West Midlands, so you must have transport and be prepared to do the first week in the office.

Please apply for immediate consideration.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2561028

3rd Line Support Team Leader

Written by Rebel Recruiters on .

Role:  Team Lead / 3rd Line Support (Windows / Microsoft 365 environment)

Location:  Near Leamington Spa (3-4 days a week in the office)

Salary:  £38K – £45k + 10% bonus + generous pension + medical insurance

This company are one of the UK’s fastest growing large organisations, and they are undergoing a major IT transformation so it’s a great time to join them.

This is a brand-new role created because of growth.  You’ll be a hands-on 3rd line engineer and team leader to a small team of 2 engineers supporting one of the company’s key sites and approximately 400 employees.

You’ll want to join this company for several reasons:

  • They are well known for progressing talented and ambitious people within their ranks (I should know, I’ve worked with them for over 10 years!)
  • They treat people really well, through the good and bad times.
  • They are growing rapidly, and there may be opportunities in the next 12-18 months to expand your remit and develop your role further to cover other sites and team members.
  • The benefits are excellent.
  • Your manager is a good human being (verified!)
  • You will be working with newer technology and methods, not stuck with crusty legacy tech!

The role will involve taking BAU responsibility for all infrastructure and business applications, so you will need to be an all-rounder with a strong background in the 2nd/3rd line support of Microsoft / AD / 365 / Azure environments.

The role will also involve support for:

  • IT Security (ISO 270001, patch management etc.)
  • Networking
  • Service Delivery (SLAs)
  • Linux
  • MS Dynamics support
  • SQL Server

You don’t need experience with all of the above, but the more you have the better!

Importantly, you will be comfortable in a team leader role, acting as a coach, mentor and escalation point, as well as getting involved in hiring and resource decisions working with your manager to proactively ensure the team has everything, they need to deliver an amazing service to the business.

You will need to drive and live within the Warwickshire/Gloucestershire area.  You will have flexibility to work from home 1-2 days a week once you are up to speed.

This role is exclusive to Rebel, so please apply for a guaranteed reply or call us (google us for the number and ask for Jules!).

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Support Analyst

Written by rebelrecruitersinfo on .

Role: Support Analyst

Location: Mansfield, office based

Salary: Up to £25K

Are you looking for a new role where your voice will be heard? Do you have a passion for IT and providing support? If so, this may be the role for you.

You’ll be eager to make a difference and have prior experience working on a busy help desk. Since you will be supporting various sites, strong communication skills are essential as you will need to adapt to different working environments.

A shrinking violet may not thrive in this environment, as the team is lively and banter is an everyday part of the work culture. With the company going through a phase of growth, the potential for personal and professional development within the team is limitless.  The team is closely-knit, offering each other support as and when needed.

What they are looking for:

  • Experience with setting up and configuring hardware.
  • Set up and maintain user accounts and permissions through AD.
  • Set up and maintenance on Office 365.

It’s a bonus if you have experience with SQL and infrastructure setups. If this sounds like the role for you, please don’t hesitate to get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Desktop Support Analyst

Written by Rebel Recruiters on .

Role: Desktop Support Analyst

Location: Bilsthorpe

Salary: Up to £32k

Are you looking for a new role where you will be heard? Do you have a passion for IT and providing support? If so, this may be the role for you.

DNS and DHCP, does this mean something to you, are you able to explain what it is, if the answer is yes then you have passed the first hurdle.

This is a great chance to join a company going through a huge amount of change within the business as they are bringing all IT back in-house, so you will need to be adaptable and assist with the challenges and changes that may arise.

What they are looking for:

  • Experience with technical support and maintenance of desktop and mobile devices.
  • You will be customer-centric, offer support and work on high-volume tickets.

This isn’t just your standard support role as you will be able to get involved in project work when they arise. Flexibility is key as you will be a good all-rounder, testing and recommending hardware and software for the business. You will be able to provide informal training to users who are having repeat issues to help guide them.

If this sounds like the role for you, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

IT infrastructure and Security Engineer

Written by Rebel Recruiters on .

Role: IT infrastructure and Security Engineer

Location: Derbyshire, UK – Hybrid

Salary: Up to £40k

Feeling undervalued at your current job? This company is all about putting employees first, with values that truly prioritize their team.

If you’re the type to sit and twiddle your thumbs, this isn’t the gig for you. With a variety of projects and ongoing business acquisitions, the role is constantly evolving. You’ll have the chance to learn new technical skills and push your abilities daily. You’ll be part of a supportive team that encourages growth, and you’ll need to pop into the office once or twice a week. The office is fantastic, with a subsidized canteen, so no need to worry about cooking on those days!

They’re looking for someone with experience supporting desktop and networking environments, server and network architecture (with a solid grasp of virtual desktop and app virtualization services), and familiarity with endpoint management solutions, specifically Microsoft Intune. Experience with Microsoft Defender (XDR, Endpoint, Office 365, Identity, Cloud Apps) is also essential.

If this sounds like the role for you, get in touch. ✊

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

IT Service Delivery Manager   

Written by Rebel Recruiters on .

Role: IT Service Delivery Manager          

Location: Chorley – 4 days a week in the office

Salary: Up to £47K

Are you well-versed in IT Delivery? Are you able to manage a team and stakeholders without hand-holding? Well then, read on! This may be the role for you.

Do you enjoy managing and mentoring staff, as well as having the capability to grow a team as the business requires? Yes?  Great! You will be managing a small team of 2 and can lead from the front and pitch in to help staff resolve calls as required.

Communication skills are a must as in all honesty the length of time taken to resolve tickets due to growth is an issue. So, building relationships and providing realistic SLAs to the wider business is necessary. This isn’t a slow-paced organisation, and you will thrive in a fast-paced environment as well as having experience working with numerous projects as required.

Experience with ensuring a company is ITIL compliant is a huge advantage, as they are looking to ensure that business is more compliant, and you will be at the forefront of ensuring that this happens. You will be able to develop and review KPIs in alignment with ITIL processes.

MS Office 365 will be your go-to, and if your head is in the Azure cloud, this is a bigger bonus.

However, if you have experience with other cloud providers, this wouldn’t be a deal breaker. Intune, SharePoint and OneDrive will be your go-to tools. You won’t look at a ticket as a short-term fix, you will be looking at the bigger problem to see if this issue has a long-term fix.

If this sounds like the role for you, please get in touch!

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Service Desk Analyst

Written by Rebel Recruiters on .

Role: Service Desk Analyst

Location: Chorley

Salary: Up to £26-£35k, depending on experience

Looking for a new gig where your voice matters? Do you have a passion for IT and love being the go-to support hero? This could be your next big move.

We’re on the hunt for a hands-on dynamo used to the fast-paced life of a busy help desk. Join a tight-knit team and dive right in. You’ll be the lifeline for over 700 users, tackling a wide range of issues daily.

From resetting passwords to navigating SharePoint and fixing broken laptops, you’ll handle it all. Got some cloud experience? Awesome. We’re moving towards a cloud-first approach, though we still have a few servers on-site.

Your communication skills will be your superpower here. You’ll be the company’s voice, so how you handle interactions is crucial. You’ll need to bring empathy and patience, especially when dealing with less tech-savvy users.

This is an office-based role with top-notch benefits.

If you’re ready to step up and make a difference, get in touch!

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Junior Support Helpdesk Agent

Written by Rebel Recruiters on .

Role: Junior Support Helpdesk Agent

Location: Canary Wharf, Office based

Salary: £25-32K

Are you seeking your next role and looking for the opportunity to get involved in a variety of tasks? If so, read on.

You will be working for a small business which allows you to learn more and get involved in all aspects, as they grow the chance to be at the forefront of this is down to your hard work.

You will have excellent communication skills and have a passion for solving problems and providing excellent customer service. Patience is the key as you will be dealing with a wide variety of people and will need to ensure that you get a deep understanding of their problems.

Experience working within a SAAS-based environment is hugely beneficial. You will have a proactive attitude and a desire to learn new skills as well as improve processes within the business. Your ideas will be listened to and you will be working in a close-knit team.

As I mentioned, variety is a key part of the role. You will be the voice of the company offering first-line support and have the ability to work on tickets simultaneously. Being able to assess the priority of the tickets is key, and ensuring that you provide regular updates to the customers.

You will be able to put your analytical skills to the test and look for any trends and patterns within the tickets. You will also have the opportunity to get involved in writing how-to articles to assist with any trends.

This role will not suit a shrinking violet as on occasions you will be involved in providing demos to customers. Please note this is not a sales role. It is just another feather to your wings. You will be able to talk through the product and help onboard customers onto the platform.

For more information, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

IT Field Engineer

Written by Rebel Recruiters on .

Role: IT Field Engineer

Location: East Midlands with 2 days a week in the office/ travel across the UK

Salary: Negotiable based on experience and location

Does working with various clients excite you, with each week being different? If it does, I think you should read on, this might just be the role you’ve been looking for!

You will be involved in different types of work ranging from installations and migrations to troubleshooting complex situations. This isn’t a role for a shrinking violet as you will be engaging with various people across the business and will be able to communicate at all levels.

You will have your head in the clouds, ideally the Azure cloud, however, if you have worked with AWS and have dabbled with Azure then that’s not an issue.

Deploying and managing services in the cloud is advantageous, as well as working with VMware, vSphere, or Microsoft Hyper-V.

The key skill set needed for this role is the ability to manage and configure Microsoft applications, undertake system migrations and upgrades, and you’re able to manage cloud services.

They are a great team and offer a positive working environment. They offer full support and training for this role, so you won’t be hung out to dry.

If you want more information on this role, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Junior Front End Developer

Written by Rebel Recruiters on .

Role: Junior Front End Developer 

(React & JavaScript)

Location: Nottingham, hybrid 1 / 2 days in the office. 

Salary: £27k to £35k + 10% bonus

The first couple of years of your development career are the foundation of what makes you who you are. You must rub shoulders with senior / lead engineers, inevitability absorbing all their knowledge and experience that will make you into a formidable front-end guru!

I have just the role that will cement the foundations of your career with what just so happens to be one of my all-time favourite companies to recruit for; a cracking company to work for who really value their staff.

I’m looking for a junior front-end developer to join a wonderful small-medium-sized company in the North of Nottingham. I would also consider fresh graduates who have completed 12 months of industrial placement during their degree providing it was in a dedicated front-end role.

What will this role entail?

You will be part of an agile team working across different sub-departments to ensure high-quality user interfaces, determining the structure and design of web pages whilst striking a balance between functional and aesthetic design. This also includes taking part in the creation of intuitive, customer-focused web applications for a wide range of users.

They have 3 product development teams, using different tech, ranging from C# MVC, SQL Server and Angular to .Net Core and microservices, Azure, React and JavaScript; this role will work across all 3 departments. This role is perfect for someone who has the following ticked off –

React, JavaScript, HTML, and CSS experience.

At least 1 year of commercial development experience (can be part of your degree course).

Any experience in REST APIs, Azure DevOps, Test-driven development, and Agile software development would work in your favour.

Work/life balance is something they are passionate about, so they maintain a 35-hour working week, with core hours, and working from-home options to help with this. They also offer things like training budget, including Pluralsight subscriptions for engineers, and the option to upskill in different areas of business.

I could go on about them, but if you’ve read this far, nodding along and with a smile on your face, then you should apply now so we can have a more in-depth chat about your new role!

CONTRACT Technical Support Consultant

Written by Rebel Recruiters on .

Role:  CONTRACT Technical Support Consultant (2nd/3rd Line)

Salary:  £300 – £420 daily rate (inside IR35)

Location:  Nottingham – Hybrid – 1 day a week in the office

Have you been an IT manager for a small company where you’ve covered 1st/2nd/3rd Line all in one day?  Do you have a wealth of experience? Are you at a stage in your career where you need a change? Have you previously advised internal stakeholders of the best-suited strategy of the department, where resources should be used and identifying potential areas that need to be documented and secure from an IT perspective? If so, keep reading because I’ve got a cracking contract role on, just for you!

This technical support consultant role will be spinning several plates, the first plate is the technical support to internal users and the second is to be an expert in Office 365, policies, and user groups.

You will be working directly with the internal security & compliance manager, where this contract will entail the following and much more –

  • Experience working within an SME setting
  • Strong practical troubleshooting upgrading skills – you’ll need to have demonstrable experience in dealing with varying types of hardware (PCs, laptops, phones and tablets).
  • System maintenance and upgrades – implement preventative maintenance tasks and recommend appropriate upgrade plans are in place so that services remain current. Example – Implementing USB lockdowns across all machines except for a specific group or Implementing and troubleshooting email spoofing.
  • Demonstrable experience with Azure Cloud Services and Office365 at the admin level – you’d need to be strong, particularly around viewing and recommending changes in areas that require improvement, the impact that those changes would have, and levels of IT support would be required to maintain those services going forward.
  • Expert in Office365 policies and user groups. Examples would include upgrading the password policy to be in line with company policy. Implementing 2FA across the business and blocking any unfamiliar IP addresses.
  • Excellent communication skills including verbal and written, with the ability to effectively communicate complex IT concepts to non-technical staff.

Think you’ve got what it takes?  Hit apply or give us a shout for more info. ✊