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Job category: IT/Software Support

Application Support Engineer

Written by Rebel Recruiters on .

Role:  Application Support Engineer

Salary:  Up to £35k plus benefits

Location:  Birmingham office

Working Model:   flexible working hours and location. You can come into the office as much or as little as you like. The average, I would say, is twice a month.

Do you want to work in a company big enough to have well-established career paths yet small enough to know that all your work makes a real, material difference?  How about a company that prides itself on having some of the best tech talent and a culture to match?

If not, why not, right?!

I love recruiting for this company, and I’m sure you’ll love working there.

I am looking for an Application Support Engineer to join a busy team of 3, you will be sitting in the engineering team as you will take on a crucial part of liaising with the developers.

You will be actively troubleshooting and resolving application support incidents. The cool thing about this is that each ticket will be a new issue that they are dealing with as this is a purpose-built SAAS platform. With each ticket you will be tackling it from a 2-prong approach, firstly fixing this for the client and then looking into why the problem occurred in the first place and ensuring that the same error doesn’t occur again.

Exposure to investigating and diagnosing technical support issues in an integrated system. SQL skills are imperative in the role to an intermediate level. A desire to gain knowledge with C# and azure is an advantage.

If this sounds like a great time to you, apply now, or if you want to ask some questions to learn more, drop me a line and let’s talk!

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2875233

IT Manager

Written by Rebel Recruiters on .

Role:  IT Manager

Location:  Nottingham

Working Model:  Office Based

Salary: Up to £55k, Negotiable – Based on Experience

Are you looking for that fully hands-on role in which you will be able to get involved in all aspects of tech?  Are you an IT Manager who likes to be involved in running projects and overseeing the company’s infrastructure?

If so, read on as this may be the role for you.

You will ideally have worked in an SME and be used to undertaking a variety of work within your role. You will work closely with the stakeholders and be able to identify and suggest requirements that may be needed within the business.

You won’t be expected to work directly with the infrastructure, however, an understanding of how it works is advantageous as you will be dealing with the external service provider. You will be involved in a variety of different projects and will deliver these from start to finish.

You will have a small team that you will be responsible for, including a developer, so if coding is a hobby, you may have the opportunity to put this into practice if you wish. They are currently going through an implementation, so if you have exposure to working with an ERP system, it’s a bonus. As is experience with SQL.

If this sounds like this could be you, apply today or contact Jules at Rebel Recruiters for more information.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2765971

Data Support Analyst

Written by Rebel Recruiters on .

Role:  Data Support Analyst

Location:  Leamington Spa (must be able to drive)

Working Model:  Hybrid, 2 days/Week

Salary:  Between Up to £35K

You’re smart, great with people and a fast learner.

You’re probably not quite a data nerd, but you know how to analyse complex information and explain things in an accessible way.

You’ll likely have graduated with an analytical degree such as Maths, Computer Science  Biology, Chemistry or Physics, but equally, you might be a Sports Science, Economics or Psychology graduate – the main thing is that you will have had to do some analytical/data work as part of your degree and will be comfortable working in a data-focused company (you’ll need a 2:1 or above). If not, relevant experience in the data analytics field is juuuust fine.

This company is one of the UK’s sustainability success stories – they’ve grown considerably and are showing no sign of slowing down, and they are looking for graduates to join them in various positions, from customer-facing account management, and graduate data-consultant through to international compliance analyst positions.

They provide critical data consultancy services to some of the largest companies in the UK and beyond, and they are an important part of the climate fightback, so if you care about sustainability and climate change, you’ll be working for a company you’ll be proud of.

The main skill set you’ll need for this role is to be technically adept with datasets. That means anybody who has a strong background in SQL for data extraction and analytics, and Excel for reporting and analysis would be a good fit for this role. However, another part of your role is to support technical input and read into complex C# code to suggest improvements. So, if you’ve worked in an application support role or have had a role that is hands-on with C#, this is crucial for your technical understanding of the software environment in which the data is used.

Another important thing is that you must possess exceptionally strong communication skills and an ability to learn and progress your skills quickly.  You’ll likely be the sort of person who excels in new situations where you have to think on your feet and use your intelligence and intuition to solve problems and get things done (*hint* there may be an assessment centre involved as part of the recruitment process!).

The company is looking to adapt to emerging technological and cultural changes that will help them evolve into new and innovative working methods. With that in mind, they want people in their team to have a passion for working with cutting-edge technologies and an understanding of the latest technology trends such as Machine Learning and AI.

The salary for the role is between £30-£35 +  plus a bonus of up to 10% and other benefits, and there’s plenty of room to grow and expand into either of various pathways within the business.

If you’re curious and want to know more please apply for a swift response or call us (google us for our number!)

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2777587

Desktop Support Analyst

Written by Rebel Recruiters on .

Role: Desktop Support Analyst

Location: Bilsthorpe

Working Model: Hybrid

Salary: Up to £32k

Are you looking for a new role where you will be heard? Do you have a passion for IT and providing support? If so, this may be the role for you.

DNS and DHCP, does this mean something to you, are you able to explain what it is, if the answer is yes then you have passed the first hurdle.

This is a great chance to join a company going through a huge amount of change within the business as they are bringing all IT back in-house, so you will need to be adaptable and assist with the challenges and changes that may arise.

What they are looking for:

  • Experience with technical support and maintenance of desktop and mobile devices.
  • You will be customer-centric, offer support and work on high-volume tickets.

This isn’t just your standard support role as you will be able to get involved in project work when they arise. Flexibility is key as you will be a good all-rounder, testing and recommending hardware and software for the business. You will be able to provide informal training to users who are having repeat issues to help guide them.

If this sounds like the role for you, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Ref:  2765721

Software QA

Written by Rebel Recruiters on .

Role: Software QA

Location: Nottingham

Working Model:  Hybrid – 3 days/week

Salary: Up to £45k

Are you looking for a company that cares about the environment and wants to make a difference to the world? Are you looking to make a difference? If so, this could be the role for you so please read on.

If you have experience as a manual tester and are looking to gain experience within automation testing, this is the perfect role, as you will be developed and assisted down this path. Looked at automation in your own time, then this is an added bonus.

You will be part of the testing team as well as being embedded into a squad where you will be able to see the impact of your work on the product. You will be an excellent communicator as you will be dealing with a variety of people across the business.

You will have the opportunity to drive the test automation framework to reduce the need for manual testing.  However, you will be happy to continue with manual testing in order to catch issues before they arise.

What am I looking for:

  • Minimum of 3 years’ experience within testing
  • Worked on cloud hosted systems, particularly with REST API’s
  • Understanding of AWS is a bonus
  • Any experience with Playwright or Appium is a bonus
  • Ability to write SQL queries

If this sounds the role for you, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2763676

IT Systems Infrastructure Manager

Written by Rebel Recruiters on .

Role: IT Systems / Infrastructure Manager

Salary: Up to £60k

Location: Nottingham – Office based

We are looking for an experienced IT Systems / Infrastructure Manager to join a vibrant IT Team in Nottingham. As the IT Systems / Infrastructure Manager you will be the most senior IT person in the entire company and we are looking to you to bring a brand new way of working to the business.

We are looking for someone who can bring new ideas to light for the company. If you are afraid of getting your hands dirty this isn’t the role for you! We need can-do attitudes and a person looking to create a great new culture across a multimillion pounds business.

This role includes maintaining, developing, optimising, audit and safeguard the IT Network and Infrastructure plus line management of the IT team.

Key Responsibilities:

  • Oversee the planning, installation, and management of IT infrastructure, including servers, networks, storage, and cloud services.
  • Ensure the reliability, security, and scalability of the company’s IT infrastructure to meet operational needs.
  • Lead and manage a team of IT specialists responsible for system administration, network management, and infrastructure support.
  • Develop and enforce IT policies, procedures, and standards related to C-Level.
  • Monitor and maintain system performance, ensuring maximum uptime and availability.
  • Plan and execute IT infrastructure projects, ensuring they are delivered on time and within budget.
  • Implement and manage disaster recovery plans, ensuring business continuity in case of a system failure or cyberattack.
  • Manage relationships with third-party vendors, negotiating contracts and ensuring service levels are met.
  • Evaluate and recommend new technologies to improve IT infrastructure and align with business goals.
  • Ensure compliance with security policies, industry regulations, and data protection standards.

What you’ll need – skills and experience:

  • Management Skills/Experience
  • Windows Server
  • Active Directory – Group Policy
  • Office 365 / EntraID
  • Virtualisation – VMWare / Hyper V
  • Networking – firewall/security/VLAN, WAN, Wi-Fi
  • Disaster Recovery

If you would like to hear more about the role and the company, please feel free to email or call me to discuss.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2571777

IT Security Co-Ordinator

Written by Rebel Recruiters on .

Role:  IT Security Co-Ordinator

Nottingham – Hybrid (flexible up to 2 days a week)

Salary:  Up to £50K

Want to work with an award-winning, renewable tech business?  Do you possess experience of working with an external IT partner to develop and implement IT and security processes at a growing business?

Say no more, I’ve got you.

We’re currently working with an analytics and insights company that provide services to clients across 30 different countries. With 7 global office and 10 patents, the company are globally renown as a leader within their niche of sustainable technology.

They’re looking for an IT-Coordinator to join their Nottingham office and join their cyber security team. The role is stand alone, so they want someone who’s been in the game for a few years, and are used to managing and organise their own workload.

You’ll be reporting into the Head of Cyber Security, implementing security measures that protect the corporate network, as well as contributing to wider business objectives. As well as identifying and terminating security threats, you’ll also:

  • Act as the primary point of contact for the company’s external MSP.
  • Coordinate IT purchasing.
  • Assist and plan IT initiatives and advise strategic recommendations to members of management.
  • Develop and train employees in security and awareness.

The right candidate would ideally have come from a similar role in an SME business, preferably one with a global outreach and demographic. It’s a no-brainer, but you should clearly understand IT management systems and processes for this role. Aside from this, if you’ve got some experience using Linux, this would be a bonus.

The role is paying up to around £50K for the right candidate, with additional benefits as part of your package.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2632484

CONTRACT 1st/2nd Line Service Desk Analyst

Written by Zelda Perry on .

Role:  CONTRACT 1st/2nd Line Service Desk Analyst

Location:  West Midlands (First 5 days – Remote thereafter)

Rate:  £170 – £250 (Inside IR35) 

We urgently require 2 technically capable service desk analysts to join on a 3-month contract.

The role would involve dealing with a backlog of tickets ranging from simple fixes to fairly technical issues relating to Office365, Networking, Security and bespoke software applications.

You will need strong troubleshooting skills, including a detailed investigation into 2nd line issues.

You must be someone with a passion for technology that allows you to find fixes for problems that your peers often pass on, as the hiring manager will ask some challenging technical questions relating to Office 365 and networking best practices that you must pass.

Unfortunately, you will not be considered if your experience mainly involves 1st line support and low-level troubleshooting.

Your background and experience will include:

  • Office 365 (specifically advanced MS Outlook and MS Teams knowledge)
  • Networking
  • Azure Active Directory

Any experience with Salesforce would be highly beneficial, though not essential.

On offer is a rate of between £170 – £250 per day (inside IR35) depending on experience and expertise.

The role will be remote based, with travel for the first 5 days into the West Midlands, so you must have transport and be prepared to do the first week in the office.

Please apply for immediate consideration.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Ref:  2561028

3rd Line Support Team Leader

Written by Rebel Recruiters on .

Role:  Team Lead / 3rd Line Support (Windows / Microsoft 365 environment)

Location:  Near Leamington Spa (3-4 days a week in the office)

Salary:  £38K – £45k + 10% bonus + generous pension + medical insurance

This company are one of the UK’s fastest growing large organisations, and they are undergoing a major IT transformation so it’s a great time to join them.

This is a brand-new role created because of growth.  You’ll be a hands-on 3rd line engineer and team leader to a small team of 2 engineers supporting one of the company’s key sites and approximately 400 employees.

You’ll want to join this company for several reasons:

  • They are well known for progressing talented and ambitious people within their ranks (I should know, I’ve worked with them for over 10 years!)
  • They treat people really well, through the good and bad times.
  • They are growing rapidly, and there may be opportunities in the next 12-18 months to expand your remit and develop your role further to cover other sites and team members.
  • The benefits are excellent.
  • Your manager is a good human being (verified!)
  • You will be working with newer technology and methods, not stuck with crusty legacy tech!

The role will involve taking BAU responsibility for all infrastructure and business applications, so you will need to be an all-rounder with a strong background in the 2nd/3rd line support of Microsoft / AD / 365 / Azure environments.

The role will also involve support for:

  • IT Security (ISO 270001, patch management etc.)
  • Networking
  • Service Delivery (SLAs)
  • Linux
  • MS Dynamics support
  • SQL Server

You don’t need experience with all of the above, but the more you have the better!

Importantly, you will be comfortable in a team leader role, acting as a coach, mentor and escalation point, as well as getting involved in hiring and resource decisions working with your manager to proactively ensure the team has everything, they need to deliver an amazing service to the business.

You will need to drive and live within the Warwickshire/Gloucestershire area.  You will have flexibility to work from home 1-2 days a week once you are up to speed.

This role is exclusive to Rebel, so please apply for a guaranteed reply or call us (google us for the number and ask for Jules!).

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

Support Analyst

Written by rebelrecruitersinfo on .

Role: Support Analyst

Location: Mansfield, office based

Salary: Up to £25K

Are you looking for a new role where your voice will be heard? Do you have a passion for IT and providing support? If so, this may be the role for you.

You’ll be eager to make a difference and have prior experience working on a busy help desk. Since you will be supporting various sites, strong communication skills are essential as you will need to adapt to different working environments.

A shrinking violet may not thrive in this environment, as the team is lively and banter is an everyday part of the work culture. With the company going through a phase of growth, the potential for personal and professional development within the team is limitless.  The team is closely-knit, offering each other support as and when needed.

What they are looking for:

  • Experience with setting up and configuring hardware.
  • Set up and maintain user accounts and permissions through AD.
  • Set up and maintenance on Office 365.

It’s a bonus if you have experience with SQL and infrastructure setups. If this sounds like the role for you, please don’t hesitate to get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Desktop Support Analyst

Written by Rebel Recruiters on .

Role: Desktop Support Analyst

Location: Bilsthorpe

Salary: Up to £32k

Are you looking for a new role where you will be heard? Do you have a passion for IT and providing support? If so, this may be the role for you.

DNS and DHCP, does this mean something to you, are you able to explain what it is, if the answer is yes then you have passed the first hurdle.

This is a great chance to join a company going through a huge amount of change within the business as they are bringing all IT back in-house, so you will need to be adaptable and assist with the challenges and changes that may arise.

What they are looking for:

  • Experience with technical support and maintenance of desktop and mobile devices.
  • You will be customer-centric, offer support and work on high-volume tickets.

This isn’t just your standard support role as you will be able to get involved in project work when they arise. Flexibility is key as you will be a good all-rounder, testing and recommending hardware and software for the business. You will be able to provide informal training to users who are having repeat issues to help guide them.

If this sounds like the role for you, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

IT infrastructure and Security Engineer

Written by Rebel Recruiters on .

Role: IT infrastructure and Security Engineer

Location: Derbyshire, UK – Hybrid

Salary: Up to £40k

Feeling undervalued at your current job? This company is all about putting employees first, with values that truly prioritize their team.

If you’re the type to sit and twiddle your thumbs, this isn’t the gig for you. With a variety of projects and ongoing business acquisitions, the role is constantly evolving. You’ll have the chance to learn new technical skills and push your abilities daily. You’ll be part of a supportive team that encourages growth, and you’ll need to pop into the office once or twice a week. The office is fantastic, with a subsidized canteen, so no need to worry about cooking on those days!

They’re looking for someone with experience supporting desktop and networking environments, server and network architecture (with a solid grasp of virtual desktop and app virtualization services), and familiarity with endpoint management solutions, specifically Microsoft Intune. Experience with Microsoft Defender (XDR, Endpoint, Office 365, Identity, Cloud Apps) is also essential.

If this sounds like the role for you, get in touch. ✊

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

IT Service Delivery Manager   

Written by Rebel Recruiters on .

Role: IT Service Delivery Manager          

Location: Chorley – 4 days a week in the office

Salary: Up to £47K

Are you well-versed in IT Delivery? Are you able to manage a team and stakeholders without hand-holding? Well then, read on! This may be the role for you.

Do you enjoy managing and mentoring staff, as well as having the capability to grow a team as the business requires? Yes?  Great! You will be managing a small team of 2 and can lead from the front and pitch in to help staff resolve calls as required.

Communication skills are a must as in all honesty the length of time taken to resolve tickets due to growth is an issue. So, building relationships and providing realistic SLAs to the wider business is necessary. This isn’t a slow-paced organisation, and you will thrive in a fast-paced environment as well as having experience working with numerous projects as required.

Experience with ensuring a company is ITIL compliant is a huge advantage, as they are looking to ensure that business is more compliant, and you will be at the forefront of ensuring that this happens. You will be able to develop and review KPIs in alignment with ITIL processes.

MS Office 365 will be your go-to, and if your head is in the Azure cloud, this is a bigger bonus.

However, if you have experience with other cloud providers, this wouldn’t be a deal breaker. Intune, SharePoint and OneDrive will be your go-to tools. You won’t look at a ticket as a short-term fix, you will be looking at the bigger problem to see if this issue has a long-term fix.

If this sounds like the role for you, please get in touch!

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.

Service Desk Analyst

Written by Rebel Recruiters on .

Role: Service Desk Analyst

Location: Chorley

Salary: Up to £26-£35k, depending on experience

Looking for a new gig where your voice matters? Do you have a passion for IT and love being the go-to support hero? This could be your next big move.

We’re on the hunt for a hands-on dynamo used to the fast-paced life of a busy help desk. Join a tight-knit team and dive right in. You’ll be the lifeline for over 700 users, tackling a wide range of issues daily.

From resetting passwords to navigating SharePoint and fixing broken laptops, you’ll handle it all. Got some cloud experience? Awesome. We’re moving towards a cloud-first approach, though we still have a few servers on-site.

Your communication skills will be your superpower here. You’ll be the company’s voice, so how you handle interactions is crucial. You’ll need to bring empathy and patience, especially when dealing with less tech-savvy users.

This is an office-based role with top-notch benefits.

If you’re ready to step up and make a difference, get in touch!

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.