Role: Client Success Director
Salary: 50-60k + annual discretionary bonus
Location: London/Birmingham office + remote
Problems aren’t left unsolved when you’re involved.
Relationships are nurtured and developed on your watch and you get *great* results.
But something is missing where you are.
Maybe you want to get your teeth into more complex and sophisticated client problems.
Maybe you’re looking for somewhere that will nurture your professional development and provide you with opportunities to progress your career.
Well.
I’m working with an award-winning organisation in the psychology assessment market, providing development and recruitment solutions to organisations across the globe.
There’s something about what they do, their culture and the people who work there that ticks so many boxes for people. It’s somewhere that hires carefully and chooses exceptional people to deliver software and services used by some of the most prestigious companies anywhere to be found.
As a Client Success Director, you’ll take ownership of their most significant accounts across the globe, so you’ll need to use your relationship-building skills to gain an in-depth understanding of your client’s needs, working with senior stakeholders across challenging and complex projects, and providing solutions to their problems.
You’ll be collaborating with internal teams to deliver the best possible service, coordinating with experts across psychology, engineering, and commercial and leading cross-functional teams to ensure you are delivering the right outcome to the client.
Some coaching/management experience is necessary as you’ll have CSMs reporting to you, they also have internal development courses to support you in being the best manager/mentor possible.
They’re flexible on your industry background, but you do need to have:
- At least 5 years experience in a client-facing role
- A proven track record of delivering projects and solutions to the highest standard
- Experience in line management or mentoring
They are looking to pay up to 60k + a yearly discretionary bonus, but they’re open-minded and they may pay more for the right person. Location-wise, you are flexible to choose either their London or Birmingham office as your ‘home office’ and you can work remotely, with the expectation to come into the office at least once a month (for social gatherings) and of course, for face-to-face client visits.
If this sounds like you, even a little, let me know,
Let’s talk about your new job!
